Ordering Process

We will always try to keep the  ordering process as simple as possible.

After your initial contact with us we will then issue a form to collect the information you already know to give us a starting point.  Depending on your preference we can…

Send this form digitally, which you can then print and complete then scan and return (Modern smartphone scanning apps are ideal for this)


Send a PDF form with fields that can be completed on screen and saved and returned.


Send a form in the post to be completed by hand and returned by post.


We are happy to give you a call and take details over the phone or if you are located close to us we are happy to visit you and take these details personally.

We understand everyone has different degrees of confidence and capability when it comes to modern methods of communicating information and we’re sure one of the above options will suit your needs.

Once we receive the information back we will carry out an initial search to be sure we can find enough relevent information. There is no charge up to this point. After our initial search we will then contact you and ask for a 25% deposit of the package option you have chosen. Once we receive this our in depth research will begin and we will try to give you an estimate of time to completion. You are of course welcome to contact us for progress updates at any time.

Once complete we will contact you to arrange payment of outstanding balance and then your chosen product will be sent by a “signed for” postal or courier service.

We will deliver your report personally if you live close to us.

Thats it…..Now it’s time to sit back and start to read about your family through time.